Free yourself from calls and concentrate on your business.

Optilib acts as a time facilitator: we manage your calls, respect your constraints, and act as your dedicated team extension. Whatever your sector of activity.

100% of employees located in France

Our staff, all based in France, are trained in customer relations and are subject to continuous quality monitoring.

No hidden costs and no commitment

Our pricing model is more advantageous than a per-minute model. With our no-cost, no-commitment packages, you can budget your tele-secretarial costs all year round!

95% of calls answered in less than 3 rings

Our almost instantaneous handling of calls, with no waiting, ensures that you never miss another opportunity.

1,200 satisfied customers

For 20 years, we have been recognised for our performance and for the quality of our services, which are regularly measured.

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Your tailor-made team extension

Optilib is more than a telephone answering service: we're your team extension. For each customer, we provide a dedicated manager who is fully immersed in your processes.

This personalised approach means we can adapt to your specific requirements and communicate with your customers as if we were an integral part of your business. Our objective is clear: to become an essential link in your organisation, enabling you to refocus on your core business with complete peace of mind.

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An ultra-competitive pricing model

No more surprises: taxation of transferred calls is included in our packages. Anticipate your annual telephone reception costs with complete peace of mind, with no hidden charges, simply by basing your costs on your average number of calls per month.

Make up to 6 times more savings than with per-minute billing, and save up to 70% compared with a dedicated employee. Our package adjusts automatically each month according to your actual usage.

See our offers

Our telephone reception services

All our telephone reception services include :

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Available Monday to Saturday from 8am to 8pm
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Calls received in France
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Bilingual French/English calls
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Customer area accessible 24/7
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Setting up an account with a sales representative
Tele-secretariat
Optilib presents itself on behalf of your company, takes the information, qualifies the request and sends an email so that you can process the request. Occasional call redirection.
Personalised call reception
Taking messages
  • First 50 calls included
  • Real-time email notifications
From €59/month
WITHOUT COMMITMENT
The most popular
Outsourced switchboard
Optilib introduces itself on behalf of your company, according to the instructions, transfers your contact to the identified employee/department, takes the information, qualifies the request and sends an e-mail or SMS if you cannot be reached so that you can deal with it.
Personalised call reception
Unlimited* calls to landlines and/or mobiles
Taking messages
  • First 100 calls included
  • Real-time notifications by email or SMS
  • Complex organisational charts (staff, departments, etc.)
From €139/month
WITHOUT COMMITMENT
Outsourced customer service
Interconnection with your CRM and tools, specific training on the customer process, order tracking, and extended service hours for greater availability.
An offer tailored to your specifications
  • Customised call reception
  • Unlimited number of lines
  • Connection to your tools via API or our own server (Salesforce, HubSpot, etc.)
Personalised quotation

Need help choosing the offer that's right for you?

Make an appointment

Join over 1,200 satisfied customers

98%

satisfaction rate

96%

quality of service

100%

service availability

95%

of calls answered in less than 3 rings

Optilib provides me with first-class assistance so that I don't miss any more calls when I'm not in the branch. On my online space I can consult all the information I need.

Real estate agent

David T.

Optilib has enabled us to better channel calls during difficult periods (back-to-school, enrolments) by taking over when our switchboard is full.

Head of administration Business school

Robert D.

Ready to delegate your telephone answering?

You can rely on us to take over from you and provide you with a tailored, personalised hotline.

Make an appointment